Privacy Policy

1. Introduction

RepVive, operated by T2G Holdings Inc. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our Services, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number, and company name when you request an audit, create an account, or contact us
• Case Information: Details about reviews you want removed, including Google review share links, Google Business Profile details, and context about your situation
• Communication Data: Messages, emails, and other communications you send to us
• Payment Information: Credit card details and billing information (processed securely through Stripe — we do not store full card numbers on our servers)

Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and interaction data
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process and fulfill your review removal requests
• Communicate with you about your account and active services
• Send service updates and notifications, including per-removal charge confirmations
• Respond to your inquiries and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations
• Send marketing communications (only with your consent)

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our Services, such as Stripe for payment processing and hosting providers
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
• With Your Consent: When you have given us explicit permission

We never sell your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze how our Services are used
• Deliver relevant content

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Types of Cookies We Use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to deliver relevant advertisements (only with consent)

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Encryption at rest for stored data
• Access controls and authentication requirements
• Regular security assessments

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

• Account Data: Retained while your account is active and for up to 3 years after closure
• Case Records: Retained for 7 years to comply with legal requirements
• Communication Records: Retained for 3 years
• Usage Data: Retained for 2 years in identifiable form

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a structured, machine-readable format
• Opt-Out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at support@repvive.co. We will respond within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place, including compliance with applicable data protection laws.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete that information promptly.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the “Last Updated” date. Continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices:

• Email: support@repvive.co
• Website: repvive.co